Yes, all of our Hakuba departures are guaranteed to run.

You are responsible for booking your own travel and you must meet your group at Narita Airport outside Customs in Terminal 1 by 5pm on Sunday.

Yes. If you have a roommate request, please let us know. By default, we will place two people of the same gender in a room with two beds.

Yes, though single rooms are first come, first served and subject to availability. Please note an additional cost (known as a single supplement) of $500 will apply. Please check in with Customer Care before booking if this will determine your participation.

If you are a solo traveler that would like a roommate, we do our best to pair you with another solo traveler of the same gender. However, if no roommate option is available and you must be assigned your own room, you will be asked to pay 50% of the single supplement to cover the cost of your room. In this case, as the single supplement is $500, you would be liable for $250 extra. Please note roommates are paired on a first come, first served basis, so the earlier you book the less likely you will be "forced" into a single room!

Yes! Our partners at Rhythm in Hakuba can help take care of all your ski and snowboard rental needs. More information on rental inventory at www.rhythmjapan.com/rentals. We are happy to offer guests 10% off rentals booked for their evoTrip. Please use the following link to make your reservation and receive your discount https://tinyurl.com/Rhythm-Rentals

We recommend this trip for intermediate and above skiers and riders. More specifically, this tour is best suited to skiers and snowboarders who can link turns in powder snow, can make a variety of turn shapes and can traverse, hold speed and are adventurous when skiing and snowboarding the entire mountain. Familiarity with riding off-piste is highly beneficial on this trip. Please reach out to [email protected] if you have any questions about ability level.

This trip includes: Transportation by private coach from the airport to Morino Lodge and from Morino Lodge to Tokyo. Six nights stay at Morino Lodge, one night stay at a hotel in Shinjuku, Tokyo. All breakfasts, and one group dinner at Morino Lodge. Four days of skiing at the surrounding resort of your choice (there are variety of resort options in both Myoko and Hakuba. While evo will typically suggest one for the group to visit based on the weather and terrain, you will have your own option each day). A tour through Nagano to visit the famous snow monkeys, tour Zenkoji temple, visit a sake distillery and eat a traditional Japanese lunch. Recommendations for food / drink and entertainment in Hakuba and Tokyo.

Airfare – please note you must arrive at Narita Airport by 5pm on Sunday of your trip start. Most lunches and dinners – we will provide recommendations and some of the ski resorts include lunch with their lift tickets, but any expenses will be out of pocket. Backcountry guiding services. Transportation from Tokyo to Narita (options include bus, train or taxi and cost approximately $35). Taxi rides or any transportation in Tokyo. We recommend that you purchase travel insurance to protect your flight and belongings as well as cover medical expenses. We recommend planning to spend $350-$550 on meals, drinks, entertainment and gifts.

You can find a complete gear list above. Some people bring more than one snowboard / skis (one for powder, one for all-mountain), this is not a requirement. Bringing two pairs of skis can potentially put your bag over weight and be expensive.

Yes. All of the Morino Lodges have laundry facilities available.

Japan has an incredible luggage delivery service (Black Cat) that you can take advantage of for about $50. If you arrive early, you can send your snow gear to the lodge from the airport. If you are staying longer, you can have your luggage delivered to the airport ahead of your arrival. We can give you all the information to coordinate this.

Yes! For meals provided by the lodge/evo (breakfasts and one dinner), there will be options available. Gluten Free: It is difficult to avoid gluten in Japan, but it is possible. We recommend that you bring your own soy sauce and some snacks, as you will eat a lot of rice dishes. Being a vegetarian in Japan is easy. We will provide you with a card that will alert restaurants/grocers to your needs and most locations will be accommodating. Halal & Kosher while there are a limited number of Halal and Kosher restaurants in Japan, there will be many meal options available by avoiding meat. For all dietary restrictions, we recommend that you bring some snacks just in case.

Yes. The primary activity on these trips is skiing/snowboarding; however, there may be options if you or your loved one does not currently participate. There are English-speaking ski schools in Hakuba, you can sign up for lessons and rentals at an additional cost (we can help book this). For folks not interested in learning to ski / snowboard, we may be able to help coordinate other activities, such as visits to a spa, yoga or snow shoeing.

To secure your spot, you can either pay the full amount now or contact Customer Care at 1.866.386.1590 if you prefer to only pay your $1,000 per person deposit. Note that regardless of paying full payment or deposit at time of booking, we will consider $1,000 to be a non-refundable deposit in accordance with our terms and conditions. Full payment is due 60 days prior to departure.

YES! While it is not required, we always recommend purchasing travel insurance for all trips. Travel insurance allows you to seek reimbursement if you are forced to cancel your trip for unforeseeable reasons, or if you need to cover medical help, emergency transport, theft and/or accidental damage while traveling. We recommend World Nomads.

We understand the need for flexibility now more than ever. If you cannot or no longer wish to join your scheduled trip, we are offering the option to forward your deposit to a future evoTrip (at no cost) up to 65 days prior to departure date. However, if you need to cancel, the deposit for the trip is non-refundable and cancellations will be subject to a cancellation fee (see policy below). For this reason, we recommend purchasing travelers insurance, which will cover the cost of your trip in extenuating circumstances. All cancellations must be submitted to evo in writing, are effective as of the date we receive them according to our internal records, and will be subject to a cancellation fee as follows (amounts are per person and only apply to amount paid after the $1,000 non-refundable deposit amount): Cancellation 60 days or more prior to trip departure - Non-Refundable $1,000 Deposit charged. Cancellation between 30 and 59 days prior to trip departure - 50% of total booking cost charged. Cancellation less than 30 days prior to departure - 100% of total booking cost charged. Cancellation policy for custom trips may differ from these terms and will be communicated prior to booking. No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. The same applies if you leave a trip or cannot fully participate in a trip due to injury or illness. Refunds will be at the discretion of the Company if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.

Our team would love to help answer any additional questions you have! Monday-Thursday - 7:00 am to 8:00 pm (PT) Friday - 7:00 am to 5:00 pm (PT) Saturday-Sunday - 8:30 am to 5:00 pm (PT) US and Canada: Toll Free 866.386.1008 // Worldwide: Dial Country Exit Code + 1.206.632.7598 Or send us an email at: evo.com/contact

Yes, if you have an Epic or Epic Local pass and would like to join our Hakuba trip, we will provide a discount of $200 after booking in the form of a refund. Please let us know after booking if you do not need lift tickets.